Who is my contact person in the event of an interruption in the energy supply? Who do I contact if I have a technical question about my energy supply?

In the event of a power failure, it must be checked whether the interruption is not due to the fact that a protection device (e.g. a fuse) has blown or, if there is a smart meter in the household, whether the power supply was switched off by this meter.

Please try to restore the supply by resetting the protection device. If this does not solve the problem, there is probably a problem with the internal installation and you should contact an electrician for assistance.

Please also check to see if your meter is working properly. In the second case, follow the instructions on the meter display.

But if neither the protection devices nor the meter are the cause of the interruption in your supply or if the interruption concerns natural gas and you do not know the technical cause, you should contact your network operator, who will check whether it is a network failure or a failure in your domestic installation. In the latter case, you should contact an electrician or installer of your choice.

If the interruption is due to non-payment of your bills, the smart meter will indicate it to you.

If your supply is interrupted due to non-payment of your outstanding bills, you should immediately contact your supplier and, if necessary, the social office of your municipality of residence to try to find a solution to restore your supply as soon as possible, such as drawing up a debt repayment plan.

Finally, if your supply is interrupted due to the termination or suspension of your contract, you must ensure that you either sign a new supply contract or that you resume your suspended supply contract.