Your operator must provide you with a summary of the contract free of charge and on a concise and easily readable format, which must include the following key information:
- The name, address, and contact details of the operator as well as (if they are different) the contact details to use in the event of any claim or complaint,
- the primary characteristics of each service provided,
- the sums owed for the activation of the electronic communication service and all recurring or consumption-related costs, respectively, when the service is provided in exchange for the direct payment of a sum of money,
- the duration of the contract, and its renewal and termination conditions,
- the extent to which the products and services are designed for end users with disabilities,
- concerning internet access services, a summary of the information required according to article 4, paragraph 1, letters d) and e), of regulation (UE) 2015/2120. These concern the requirements regarding the maximum estimated and advertised speeds for mobile networks, in addition to the recourse available to consumers in the event of a permanent or recurrent discrepancy between the actual internet service performance (in terms of speed or any other service quality factor) and the advertised performance.
This contractual summary must be provided free of charge before the contract is signed. This is also the case for contracts which have been agreed remotely.
The contract will only come into force once you have confirmed your acceptance in writing, after having received the contractual summary.
The contractual summary then becomes an integral part of the contract signed by both parties, and cannot be modified, unless both parties to the contract decide expressly otherwise.
Information about the obligation for transparency in terms of the available service speeds