If you consider that you have received incorrect information, a range of support is available to you. If you have not signed a contract, you can contact the ILR, the ULC, the Ministry of Consumer Protection, the Competition Council, the European Consumer Centre GIE for information and advice.
After signing the contract, you have the right to request mediation from the ILR in addition to the above-mentioned consumer rights organisations. For more information on this subject, please refer to the web page dedicated to the mediation service on the ILR website.