Before signing a contract, it is your right to ask for the following information:
- the identity and address of the supplier;
- the number of the point of distribution used by the supplier to identify you, respectively the place of consumption;
- the maximum power to be supplied, the service provided, the quality of service levels, as well as the start-date of supply and, where applicable, the types of maintenance services offered;
- the means by which up-to-date information on all applicable prices and rates can be obtained;
- the duration of the contract, the conditions for renewal and interruption of the services and the contract, the existence of a clause for contract termination without incurring charges;
- compensation and reimbursement formulas, if any, applicable in the event that the contracted service quality levels are not met, including inaccurate and delayed billing;
- how to initiate out-of-court dispute resolution procedures and, more generally, information about your consumer rights, including how to handle complaints.
In addition, in accordance with consumer law, you are entitled to receive pre-contractual information on the essential characteristics of the energy, i.e. the total price including taxes or the method of calculating the price, where the price cannot reasonably be calculated in advance, as well as the terms of payment.