In the first instance, your supplier will send you a payment reminder within 15 days of the due date of your bill. You will then have another period of 15 days from the date the reminder was sent. If you still do not react within the time limit, your supplier is entitled to disconnect you within 30 days.
However, your supplier is only permitted to disconnect the supply of electricity or natural gas after having informed you in writing in advance of the suspension of supply. Restoration of supply will only take place after full payment of the debt and all associated disconnection and reconnection costs.
Reconnection is carried out by the network operator within 3 working days of receipt of the proof of payment by the supplier.