If you think you have been the victim of an unfair commercial practice or misleading selling practice, i.e. one that has resulted in you making a decision you would not otherwise have made, you can approach your supplier directly in the first instance. If you are not satisfied, you can contact:

In the event of non-compliance with the law and if the collective interest of consumers is affected, the Ministry, the ULC or the European Consumer Centre GIE may assess the possibility and advisability of bringing an action for an injunction. Similarly, you can also bring an action for an injunction in your own name before the competent court to bring about a change to these practices and ask the court to declare the contractual clause concluded null and void, as a result of the unfair commercial practice.