First of all, as a consumer, you are protected by consumer law. In addition, the applicable legislation on electricity and natural gas gives you special rights, including:
- the right to change your supplier at any time without incurring charges;
- the right to information before signing a supply contract;
- the right to be informed about the contribution of each energy source (renewable, fossil, nuclear or other) to the total energy sources used by your electricity supplier. The energy label, which is attached to your bill, is published by the 1st of September each year and relates to the energy used by your supplier in the previous year;
- the right to terminate the supply contract in the event of a change in the contractual conditions or a change in the prices of the supply itself;
- the right to benefit from a free mediation service offered by the ILR in the event of a dispute with your supplier and/or network operator.
You may also consult your supplier’s general and special supply terms and conditions. For more general information, feel free to contact the ILR.