In order to make internet service offers more transparent, internet service providers (ISP) are required to include, in all contracts concerning access to landline internet services, at least:
- their traffic management practices,
- the speeds, and
- the available remedies.
The ISPs must disclose information concerning their upload and download speeds as part of their various offers.
For landline internet offers, the maximum speed, the speed advertised, the speed normally available, and the minimum speed, must all be listed on the contract, for each internet service offer. These must be realistic values which correspond to the service(s) covered by the contract.