Is there a minimum level of quality in the energy supply? Am I entitled to compensation if the pre-determined quality of the energy supply is not met?

You are entitled to a supply of energy of a well-defined quality (with reference to the pressure respectively the voltage and the frequency supplied) on reasonable, easily comparable, transparent, non-discriminatory and published conditions and tariffs.

Since the minimum quality level is defined contractually (by signing the supply contract, the customer declares that they accept the general conditions of the network operator), any compensation is an integral part of the network usage contract signed with the network operator.

Your network operator must inform you, in advance and as soon as possible by any appropriate means, of the dates and times when the energy supply will be interrupted. In the event of unforeseeable interruptions to the energy supply, your network operator is obliged to inform you as soon as possible of the reasonably foreseeable duration of the interruption. An exception may occur in the event of force majeure (an unforeseeable breakdown), where neither the network operator nor the supplier are able to warn you in advance.

The compensation due, as a result of an interruption, whether foreseeable or not, is set out in the general terms and conditions of the contract with your supplier or the contract for use of the network with the network operator.

Creos, the largest network operator in Luxembourg, provides real-time information on interruptions via its “Creos” app.