– prices are changing ? If the price of the energy supply changes, either upwards or downwards, the law allows you to terminate the supply contract without notice and without incurring charges. Your supplier is obliged to notify you of any price changes in due time and in all cases 30 days before the change comes into effect.
The procedures for prior information and termination are specified in the general conditions of supply. The right to terminate the contract only applies to changes in the energy price itself, not to changes in other components such as taxes or regulated tariffs for network usage.
– I move ? If you do not wish to continue your contract at your new address, the supply contract for the old home must be terminated with the notice period as stipulated in your contract before you leave, indicating the date of departure. In all cases, you need to inform your supplier of your departure and, if necessary, your new address.
It may be useful to read the meter reading on the day of the move and notify the supplier about it. However, if smart metering data is available, this data is used to settle any sums due or owed. The cancellation will take effect on the date of the last meter reading at your old address. A final closing statement must be issued by the supplier within 6 weeks after termination of the contract.
If you forget to terminate the contract, the payment of the energy consumed and the applicable fees and taxes is due, including for the period after your departure from the address.