Minimum contract duration
The length of your contractual obligations is set in the contract and must be listed in the contractual summary provided free of charge to you, by your operator, before signing the contract. The term of the contract may not exceed 24 months.
Automatic renewal
When a fixed-term contract includes automatic renewal, you have, after this renewal, the right to terminate the contract at any time with a notice period of one month.
Before your contract is automatically renewed, your operator must inform you at least one month in advance on a durable medium (“durable medium” refers to any instrument which allows you to store any information sent personally to you in such a way that you can refer to it easily in the future, during a period whose length is adapted to the purposes of which the information is intended, and which allows the identical reproduction of the stored information) of the end of your contractual obligations and of how to terminate your contract.
At the same time, they must advise you about the best price they offer for their services. The operator must give you information about the best price at least once per year.