In principle, as long as you pay your bills, you will not be disconnected. If you find yourself in a precarious situation that makes it impossible to pay your bills, we advise you to inform your supplier as soon as possible of your precarious financial situation in order to avoid disconnection. You can also contact the social office of your municipality of residence for possible assistance with your energy costs, subject to certain conditions.
When your supplier intends to suspend your energy supply for non-payment, they are obliged to inform you and the social office of your municipality of residence at the same time. The social office can then eventually decide whether to settle the unpaid bills.
Your electricity or natural gas supply cannot be disconnected while your application for social assistance is being processed by the social office of your municipality of residence.
If you qualify for social assistance, your supplier is entitled to instruct the network operator to replace your meter with a prepayment meter at your expense until all outstanding bills are paid. Once all the debt to your supplier has been paid, you may ask to have your normal meter reinstalled at your expense.