This page presents our commitments on digital accessibility and defines the compliance level of this website with the applicable regulations and reference frameworks.
What is digital accessibility?
Digital accessibility is a set of rules and best practices that cover functional, visual, technical, and editorial aspects.
Following these rules and best practices ensures that digital media websites, mobile applications, PDF documents, etc. are accessible to people with disabilities.
An accessible website allows for example to :
- Personalise its display via the operating system and or the browser increase or decrease font size, change the typeface, adjust colours, stop animations, etc.
- Navigate using assistive technologies such as a screen reader or a braille display.
- Navigate without using a mouse, with keyboard only, with switches, or via a touch screen.
- Access videos and audio content using subtitles and or transcripts.
Digital accessibility commitments
The Institut Luxembourgeois de Régulation ILR is committed to making its website accessible, in accordance with the law of 8 May 2019 on the accessibility of websites and mobile applications of public-sector bodies..
Accessibility statement
This website is partially compliant with the European standard EN 301 549 as well as with the Web Accessibility Evaluation Framework RAWeb v1 that implements it, due to the non-conformities listed below.
Test results
The RAWeb version 1 compliance audit carried out in September 2025 by Ideance shows that, on the sample :
- The overall compliance rate is 82.3 percent.
This rate is obtained by dividing the number of compliant criteria by the number of applicable criteria. - The average compliance rate is 88.1 percent.
This rate is obtained by averaging the compliance rates of each page.
Non-accessible content
List of non-compliant criteria :
- 1.3 – An image conveying information does not have an appropriate text alternative.
- 3.1 – Information is given by colour only for the breadcrumb on the Contact us page.
- 3.2 – The contrasts between text colour and background colour are not sufficiently high.
- 6.1 – A link is not explicit.
- 7.1 – The site search script is not fully compatible with assistive technologies.
- 8.9 – Tags are used for presentation purposes only.
- 10.4 – Some text is not readable when the font size is increased up to at least 200 percent.
- 10.6 – Links whose nature is not obvious are not visually distinguishable from surrounding text.
- 10.7 – The focus indication for interactive elements is not visible.
- 10.8 – Hidden content that should be ignored by assistive technologies is not marked as such.
- 10.11 – The breadcrumb cannot be displayed for a window width of 320 px
Preparation of this accessibility statement
This statement was prepared on 16 September 2025.
The information in this statement is accurate and based on an effective assessment of this website’s compliance with the requirements set out in RAWeb 1.
Technologies used to build the website
- HTML5
- SVG
- ARIA
- CSS
- JavaScript
Test environment
Tests were performed with the following combinations of web browser and screen reader :
- Firefox 142 and NVDA 2025.2 on Windows 11
- Firefox 142 and JAWS 2024 on Windows 11
- Safari and VoiceOver on macOS 15.6.1
- Safari and VoiceOver on iOS 18.6
Tools used to evaluate accessibility
- Colour Contrast Analyser
- Contrast Finder
- Firefox Developer Tools
- Web Developer Firefox extension
Website pages assessed for compliance
- Home page
- Legal information
- Site map
- Topics
- Fixed line – Internet
- Contract
- Who is ILR
- Contact
- Accessibility
Feedback and contact details
If you are unable to access content or a service on this site, you can contact us through one of the options below and describe your problem :
Write to us at the following address : accessibilite@ilr.lu
We undertake to reply by email within 1 month at the latest.
To provide a sustainable fix within reasonable limits, we will prioritise correcting the accessibility issue directly on the website.
If this cannot be done, the requested information will be provided in an accessible format according to your needs :
- In writing in a document or an email.
- Orally during a meeting or by phone.
Procedure to ensure compliance with the provisions
If you are not satisfied with our response, you can also inform the Service information et presse, the body responsible for monitoring accessibility, via its online complaint form, or contact the Ombudsman, the mediator of the Grand Duchy of Luxembourg.
This declaration was established on 16 September 2025