The means, time, and cost of termination must be included in the contract. Before terminating a contract, it is very important to check (in your contract) how and when you can terminate your contract.
Important: When you terminate a contract before the end of the minimum contract duration (1 or 2 years), except under the circumstances defined by law which allow you to cancel free of charge, you will have to pay early cancellation fees, which can be very high if you cancel at the beginning of your contract.
The cancellation conditions must be stated in your contractual summary.
Rightful cancellation without charge
In the event that your operator modifies the conditions of the contract:
Your contract may be modified by your operator. However, in accordance with the law, at least one month before the new contractual conditions come into effect, the operator is required to inform you of these modifications and of your right to cancel without additional charge in the event that you do not accept these new modifications.
You have the right to terminate your contract without charge for one month following notification by your operator, unless the modifications planned are solely for your benefit, are purely administrative in nature and have no negative impact on you, or are directly imposed by EU or national law.
In the event of a significant permanent or frequent discrepancy between the actual performance of a service and those listed on the contract:
In the event of a significant permanent or frequent discrepancy between the actual performance of an electronic communications service based on specific numbers (for example: landline telephone services) and those listed on the contract, you have the right to terminate your contract without charge.
Termination after the minimum contract duration
Beyond the minimum contract duration, you have the right to terminate your contract at any time, following a notice period of one month.