{"id":935,"date":"2022-06-13T10:06:31","date_gmt":"2022-06-13T08:06:31","guid":{"rendered":"https:\/\/staging.myilr.lu\/?page_id=935"},"modified":"2025-09-29T15:00:07","modified_gmt":"2025-09-29T13:00:07","slug":"accessibilitystatement","status":"publish","type":"page","link":"https:\/\/www.myilr.lu\/en\/accessibilitystatement\/","title":{"rendered":"Accessibility statement"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This page presents our commitments on digital accessibility and defines the compliance level of this website with the applicable regulations and reference frameworks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is digital accessibility?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Digital accessibility is a set of rules and best practices that cover functional, visual, technical, and editorial aspects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following these rules and best practices ensures that digital media websites, mobile applications, PDF documents, etc. are <strong>accessible to people with disabilities<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An accessible website allows for example to :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalise its display via the operating system and or the browser increase or decrease font size, change the typeface, adjust colours, stop animations, etc.<\/li>\n\n\n\n<li>Navigate using assistive technologies such as a screen reader or a braille display.<\/li>\n\n\n\n<li>Navigate without using a mouse, with keyboard only, with switches, or via a touch screen.<\/li>\n\n\n\n<li>Access videos and audio content using subtitles and or transcripts.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Digital accessibility commitments<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Institut Luxembourgeois de R\u00e9gulation ILR is committed to making its website accessible, in accordance with the <a href=\"http:\/\/legilux.public.lu\/eli\/etat\/leg\/loi\/2019\/05\/28\/a373\/jo\" target=\"_blank\" rel=\"noopener\">law of 8 May 2019<\/a> on the accessibility of websites and mobile applications of public-sector bodies..<\/p>\n\n\n\n<h2 class=\"wp-block-heading titleh4\">Accessibility statement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This website is partially compliant with the European standard <a href=\"https:\/\/www.etsi.org\/deliver\/etsi_en\/301500_301599\/301549\/02.01.02_60\/en_301549v020102p.pdf\" target=\"_blank\" rel=\"noopener\">EN 301 549<\/a> as well as with the <a href=\"https:\/\/accessibilite.public.lu\/fr\/raweb1\/\" target=\"_blank\" rel=\"noopener\">Web Accessibility Evaluation Framework RAWeb v1<\/a> that implements it, due to the non-conformities listed below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading titleh4\">Test results<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The RAWeb version 1 compliance audit carried out in September 2025 by Ideance shows that, on the sample :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The overall compliance rate is 82.3 percent.<br>This rate is obtained by dividing the number of compliant criteria by the number of applicable criteria.<\/li>\n\n\n\n<li>The average compliance rate is 88.1 percent.<br>This rate is obtained by averaging the compliance rates of each page.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-accessible content<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">List of non-compliant criteria :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1.3 &#8211; An image conveying information does not have an appropriate text alternative.<\/li>\n\n\n\n<li>3.1 &#8211; Information is given by colour only for the breadcrumb on the Contact us page.<\/li>\n\n\n\n<li>3.2 &#8211; The contrasts between text colour and background colour are not sufficiently high.<\/li>\n\n\n\n<li>6.1 &#8211; A link is not explicit.<\/li>\n\n\n\n<li>7.1 &#8211; The site search script is not fully compatible with assistive technologies.<\/li>\n\n\n\n<li>8.9 &#8211; Tags are used for presentation purposes only.<\/li>\n\n\n\n<li>10.4 &#8211; Some text is not readable when the font size is increased up to at least 200 percent.<\/li>\n\n\n\n<li>10.6 &#8211; Links whose nature is not obvious are not visually distinguishable from surrounding text.<\/li>\n\n\n\n<li>10.7 &#8211; The focus indication for interactive elements is not visible.<\/li>\n\n\n\n<li>10.8 &#8211; Hidden content that should be ignored by assistive technologies is not marked as such.<\/li>\n\n\n\n<li>10.11 \u2013 The breadcrumb cannot be displayed for a window width of 320 px<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading titleh4\">Preparation of this accessibility statement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This statement was prepared on 16 September 2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The information in this statement is accurate and based on an effective assessment of this website\u2019s compliance with the requirements set out in <a href=\"https:\/\/accessibilite.public.lu\/fr\/raweb1\/\" target=\"_blank\" rel=\"noopener\">RAWeb 1<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Technologies used to build the website<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>HTML5<\/li>\n\n\n\n<li>SVG<\/li>\n\n\n\n<li>ARIA<\/li>\n\n\n\n<li>CSS<\/li>\n\n\n\n<li>JavaScript<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading titleh4\">Test environment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tests were performed with the following combinations of web browser and screen reader :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firefox 142 and NVDA 2025.2 on Windows 11<\/li>\n\n\n\n<li>Firefox 142 and JAWS 2024 on Windows 11<\/li>\n\n\n\n<li>Safari and VoiceOver on macOS 15.6.1<\/li>\n\n\n\n<li>Safari and VoiceOver on iOS 18.6<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading titleh4\">Tools used to evaluate accessibility<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Colour Contrast Analyser<\/li>\n\n\n\n<li>Contrast Finder<\/li>\n\n\n\n<li>Firefox Developer Tools<\/li>\n\n\n\n<li>Web Developer Firefox extension<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading titleh4\">Website pages assessed for compliance<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/myilr.lu\" target=\"_blank\" rel=\"noopener\">Home page<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/myilr.lu\/mentions-legales\/\" target=\"_blank\" rel=\"noopener\"><a href=\"https:\/\/staging.myilr.lu\/mentions-legales\/\" target=\"_blank\" rel=\"noreferrer noopener\">Legal information<\/a><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/myilr.lu\/plan-du-site\/\" target=\"_blank\" rel=\"noopener\"><a href=\"https:\/\/staging.myilr.lu\/plan-du-site\/\" target=\"_blank\" rel=\"noreferrer noopener\">Site map<\/a><\/a><\/li>\n\n\n\n<li><a data-wplink-edit=\"true\" href=\"https:\/\/myilr.lu\/mes-questions\/\" target=\"_blank\" rel=\"noopener\">Topics<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/myilr.lu\/mes-questions\/telephone-fixe-internet\/\" target=\"_blank\" rel=\"noopener\"><a href=\"https:\/\/staging.myilr.lu\/mes-questions\/telephone-fixe-internet\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fixed line \u2013 Internet<\/a><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/myilr.clients.h2a.lu\/mes-questions\/telephone-fixe-internet\/contrat-telephone-fixe-internet\/\" target=\"_blank\" rel=\"noopener\">Con<\/a><a href=\"https:\/\/myilr.lu\/mes-questions\/telephone-fixe-internet\/contrat-telephone-fixe-internet\/\" target=\"_blank\" rel=\"noopener\">t<\/a><a href=\"https:\/\/myilr.clients.h2a.lu\/mes-questions\/telephone-fixe-internet\/contrat-telephone-fixe-internet\/\" target=\"_blank\" rel=\"noopener\">ract<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/myilr.lu\/qui-est-lilr\/\" target=\"_blank\" rel=\"noopener\"><a href=\"https:\/\/staging.myilr.lu\/qui-est-lilr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Who is ILR<\/a><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/myilr.lu\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/myilr.lu\/declaration-daccessibilite\/\" target=\"_blank\" rel=\"noopener\"><a href=\"https:\/\/staging.myilr.lu\/declaration-daccessibilite\/\" target=\"_blank\" rel=\"noreferrer noopener\">Accessibility<\/a><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Feedback and contact details<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unable to access content or a service on this site, you can contact us through one of the options below and describe your problem :\u00a0<br>Write to us at the following address : <a href=\"mailto:accessibilite@ilr.lu\">accessibilite@ilr.lu<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We undertake to reply by email within 1 month at the latest.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To provide a sustainable fix within reasonable limits, we will prioritise correcting the accessibility issue directly on the website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If this cannot be done, the requested information will be provided in an accessible format according to your needs :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In writing in a document or an email.<\/li>\n\n\n\n<li>Orally during a meeting or by phone.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Procedure to ensure compliance with the provisions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are not satisfied with our response, you can also inform the <a href=\"https:\/\/sip.gouvernement.lu\/fr.html\" target=\"_blank\" rel=\"noopener\">Service information et presse<\/a>, the body responsible for monitoring accessibility, via its <a href=\"https:\/\/sip.gouvernement.lu\/fr\/support\/reclamation-accessibilite.html\" target=\"_blank\" rel=\"noopener\">online complaint form<\/a>, or contact the <a href=\"https:\/\/www.ombudsman.lu\/\" target=\"_blank\" rel=\"noopener\">Ombudsman<\/a>, the mediator of the Grand Duchy of Luxembourg.<\/p>\n\n\n\n<p class=\"is-inset-top-60 wp-block-paragraph\"><em><em>This declaration was established on 16 September 2025<\/em><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This page presents our commitments on digital accessibility and defines the compliance level of this website with the applicable regulations and reference frameworks. What is digital accessibility? Digital accessibility is a set of rules and best practices that cover functional, visual, technical, and editorial aspects. Following these rules and best practices ensures that digital media [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-935","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.myilr.lu\/en\/wp-json\/wp\/v2\/pages\/935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myilr.lu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.myilr.lu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.myilr.lu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myilr.lu\/en\/wp-json\/wp\/v2\/comments?post=935"}],"version-history":[{"count":8,"href":"https:\/\/www.myilr.lu\/en\/wp-json\/wp\/v2\/pages\/935\/revisions"}],"predecessor-version":[{"id":29104,"href":"https:\/\/www.myilr.lu\/en\/wp-json\/wp\/v2\/pages\/935\/revisions\/29104"}],"wp:attachment":[{"href":"https:\/\/www.myilr.lu\/en\/wp-json\/wp\/v2\/media?parent=935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}