In the event that you are changing operator for your electronic communications services, your operator must submit the appropriate information before and during the operator change procedure, and ensure that you have uninterrupted access to your landline internet, unless this is technically impossible.
The new operator must ensure that your internet access is activated as quickly as possible, at the date and within the time slot expressly arranged with you. The transferring operator (your former operator) must continue to provide access to the internet under the same conditions until the new operator activates their internet service. Any loss of service which occurs during the supplier change procedure must not exceed one working day.
Can I keep my old number?
Portability of a phone number designates the possibility that the bearer of a phone number can keep it, even if they change operator.
The portability of a number and its later activation must be completed as quickly as possible, at a date expressly agreed with you. In any case, end users who have signed an agreement concerning the transfer of a number to a new operator must have this number activated within no more than one working day from the date agreed with the end user.
In the event of a failure in the transfer process, your former operator must reactivate your number and associated services until the number is successfully transferred. Your former operator must continue to provide their services under the same conditions until the services of the new operator are activated. In any case, the loss of service during the transfer process must not exceed one working day.
The new operator must handle the operator change and number transfer procedures.
When you terminate your contract, you retain the right to transfer your number to another operator for a period of at least one month from the date of termination, unless you waive this right.
No direct costs relating to the transfer of a phone number may be charged.